tesla service Stories June 16

Tesla is sending some of its employees who are not in service and are untrained to work on cars into service centers to fix vehicles. It looks like Tesla’s service issues are bigger than we thought.

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tesla service Stories June 6

Elon Musk says that Tesla is working on its service in North America and aiming for the majority of appointments to be same-day repairs.

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tesla service Stories October 29, 2020

Tesla has told staff that it is preparing a massive push to expand service capacity as it attempts to catch up to its rapid growth in sales.

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tesla service Stories January 31, 2020

In Tesla’s Q4 update on Wednesday, it shared some information on 2020 production plans. One tidbit from these plans is that the company expects to no longer be production-constrained at the end of the year.

If this happens, it could finally mean an end to parts shortages and logistical constraints that have affected Tesla’s service departments for quite some time now. Things have certainly been getting better, but it would be nice to see that stigma of the Tesla experience disappear.

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tesla service Stories September 16, 2019

CEO Elon Musk says that Tesla is now expanding its service presence and capacity at “max speed” as the global fleet is rapidly growing. expand full story

tesla service Stories August 7, 2019

Tesla announced that it opened more than 30 new service centers over the last few months as the automaker believes service centers to be one of the main demand drivers. expand full story

tesla service Stories June 21, 2019

Tesla announced today that it is starting to do some of its own bodywork at service centers and with its mobile service technicians in order to reduce repair times. expand full story

tesla service Stories June 13, 2019

We were surprised to hear from sources that Tesla was letting go some employees in the service teams at several locations today because the automaker claims to be focusing on expanding its service coverage.

In response, Tesla told Electrek that they are still expanding service and the employees were let go in a ‘restructuring’ of the service department. expand full story

tesla service Stories March 1, 2019

Tesla is launching a mobile app feature that let owners get live service status updates about their cars when they are in service. expand full story

tesla service Stories February 2, 2019

With all the news that came out of Tesla’s earnings this week, the automaker renewed effort to improve service might have gone under the radar.

Tesla is now seriously investing in service through several different efforts including, stocking parts, detecting issues and automatically calling a tow truck and service loaner, and more. expand full story

tesla service Stories December 19, 2018

With its rapidly growing fleet, Tesla is going to have to handle a much higher volume of service requests and it’s turning to its mobile app to help. expand full story

tesla service Stories October 17, 2018

Elon Musk says that he reviewed Tesla’s service locations in North America and he realized that there are some major gaps, which he admits is a ‘foolish oversight’.

In order to remedy the situation, the CEO announced a major expansion of Tesla’s service coverage. expand full story

tesla service Stories July 22, 2018

After issues with its service centers in Norway and growing concerns in North America as its fleet grows rapidly with the Model 3, Tesla is announcing a series of new initiatives to improve its service globally and maintain owner satisfaction. expand full story

tesla service Stories July 5, 2018

Norway is Tesla’s biggest market per capita and it shows no sign of slowing down. It gives us a glimpse at the potential future of other markets as they grow their own electric vehicle fleets.

Right now, it’s not a hopeful glimpse at the future in terms of service as several Norwegian Tesla owners report ridiculously long wait times and unreturned phone calls as Tesla’s service centers in Norway are overworked and low on parts.

Tesla says that it has already made improvements and customers should start to see a difference soon. expand full story

tesla service Stories March 26, 2018

Tesla has launched a new automotive training program with colleges called ‘Tesla START’ to train a new generation of electric car technicians to work on their vehicles. expand full story

tesla service Stories March 12, 2018

Tesla has been increasingly relying on its mobile service fleet to improve its coverage as its customer fleet is rapidly expanding.

The automaker even developed a new custom Model S mobile service vehicle in order to phase out the use of gas-powered vans in its service fleet and now we get a closer look at the vehicle. expand full story

tesla service Stories October 19, 2017

Tesla is about to come out with a new all-electric service vehicle based on the Model S and Model X vehicles, according to Jon McNeill, Tesla’s President of Global Sales and Services.

The new vehicles will be used to replace service vans – pictured above – in Tesla’s mobile service program as soon as next year, said the executive. expand full story

tesla service Stories August 17, 2017

Last month, Tesla announced a new plan to triple its service capacity. At the core of the plan is a major expansion of its mobile service fleet with 350 new service vans (they currently have over 130 vans on the road).

We now get a glimpse of what Tesla’s mobile service can do. expand full story

tesla service Stories March 11, 2017

In order to reassure Model 3 reservation holders that it’s going to be able to scale its service operations, Tesla announced last month that it is expanding its ‘Ranger’ program for mobile repairs at owner’s home or office.

We now learn that the program has been renamed ‘Tesla Mobile Service’ and it got a new look. expand full story

tesla service Stories March 10, 2017

We got a lot of reactions following our report yesterday on Tesla’s problem with long wait times for repairs and now Tesla President Jon McNeill himself is weighing in on the issue.

The executive says that they are “turning their efforts” to improving customers experience when it comes to “accident repairs in body shops” and plan to add a record number of 300 body shops to Tesla’s network in “the next few weeks”. expand full story

tesla service Stories March 9, 2017

Following recent reports of exceptionally long delays for vehicle repairs, we reached out to Tesla to get an explanation and the company acknowledged some issues with delays. They are actively working on improving repair time, according to a company representative.

But in the case of a recent highly-publicized third party repair, the company points a finger at multiple problems experienced at the body shop for the delays following an investigation. expand full story

tesla service Stories February 23, 2017

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One of the main concerns of current and future Tesla owners is the company’s ability to scale its service operations after the Model 3 launch, which will add hundred of thousands of vehicles in Tesla’s global fleet.

The automaker is already having difficulties keeping up with service demand in some regions, but it has now announced a “reengineering and expansion” of its operations in order to prepare for Model 3. expand full story

tesla service Stories February 3, 2017

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While electric vehicles, like Tesla’s, require less maintenance because they are equipped with fewer moving parts than their gasoline-powered counterparts, owners are often still better off with some service and inspections. EVs are still cars and inherently complex machines traveling in often less than ideal conditions. You still want to check your wheel alignment, access fluid and coolant levels, and look for potential parts needing replacements.

That’s why Tesla offers maintenance plans and today, they introduce a new one for the Model X and an updated one for the Model S. The new plans are more expensive than what Tesla was previously offering, but they also offer more services, including hardware improvements – not unlike Tesla’s included software upgrades. expand full story

tesla service Stories January 30, 2017

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The “Right to Repair”, which primarily aims to force electronic manufacturers to sell replacement parts and make their diagnostic and service manuals available to independent repair shops and consumers, is gaining some traction.

It is currently only in place in Massachusetts, which is why it’s the only state where Tesla owners can register to access repair manuals, service documents, wiring diagrams, and part information, but Tesla President Jon McNeill now says that the automaker is working on opening the program. expand full story

tesla service Stories September 16, 2016

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Good news for the people of Indiana? Tesla has signed a lease for the first full blown service center to open in Indianapolis that would complement their lone store at Fashion Mall. While having some leased space in Zionsville for service is certainly good news to local owners, there’s also a bad news.

Tesla could face yet another potential roadblock from a bill proposed by the state government that would effectively disallow them from selling any further.

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tesla service Stories September 2, 2016

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Last month, we reported on Tesla Motors Club member Troy doing some great data collecting on Supercharger concentration. His report looked into Supercharger coverage per market versus the number of Tesla vehicles in the same markets.

The report was a way to better understand Supercharger coverage ahead of the important increase of Tesla’s fleet of vehicles with the upcoming Model 3. Aside for Superchargers, the other main concern with the imminent increase is service.

Now Troy published a similar report, but for service center concentration per market. expand full story

tesla service Stories August 23, 2016

We recently reported that Tesla is not able to meet the demand for service in Denmark after deliveries surged following the phasing out of its tax break for electric vehicles by the end of 2015. While not great for EVs in the mid to long-term, it propelled Tesla’s Model S to become the best-selling vehicle in the country at the end of the year.

Tesla’s sales in Denmark have since virtually vanished, but the thousands of vehicles still need to be serviced. Now Tesla is having difficulty keeping up and former employees decided to set up shop in order to independently service owners, but they report facing roadblocks from Tesla. expand full story

tesla service Stories July 18, 2016

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Tesla’s reliability improvements have been helping capacity needs at its service centers, but the recent increase in Model X deliveries added a strain on the workload. A lot of early units need some tuning, which in turn require to free up service hours at Tesla service centers in order to fulfill regular service appointments to perform repairs.

Some Tesla owners are complaining about weeks or sometimes even months of wait time. Jon McNeil, Tesla President, said that he is aware of the issue, which he referred to as a “challenge”, and that Tesla introduced ‘fast lanes’ at service centers to “address minor issues in an expedited way.” expand full story

tesla service Stories May 11, 2016

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The Tesla owners community in Portugal held their first meeting this weekend and published a video to make a plea to Tesla to open a service center and store in the country. The owners gathered in Lisbon, from where Tesla drivers have to travel 750 miles (1,200 km) to service their vehicles to the nearest Tesla Service Center. expand full story

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