tesla service Stories June 13

We were surprised to hear from sources that Tesla was letting go some employees in the service teams at several locations today because the automaker claims to be focusing on expanding its service coverage.

In response, Tesla told Electrek that they are still expanding service and the employees were let go in a ‘restructuring’ of the service department. expand full story

tesla service Stories March 1

Tesla is launching a mobile app feature that let owners get live service status updates about their cars when they are in service. expand full story

tesla service Stories February 2

With all the news that came out of Tesla’s earnings this week, the automaker renewed effort to improve service might have gone under the radar.

Tesla is now seriously investing in service through several different efforts including, stocking parts, detecting issues and automatically calling a tow truck and service loaner, and more. expand full story

tesla service Stories December 19, 2018

With its rapidly growing fleet, Tesla is going to have to handle a much higher volume of service requests and it’s turning to its mobile app to help. expand full story

tesla service Stories October 17, 2018

Elon Musk says that he reviewed Tesla’s service locations in North America and he realized that there are some major gaps, which he admits is a ‘foolish oversight’.

In order to remedy the situation, the CEO announced a major expansion of Tesla’s service coverage. expand full story

tesla service Stories July 22, 2018

After issues with its service centers in Norway and growing concerns in North America as its fleet grows rapidly with the Model 3, Tesla is announcing a series of new initiatives to improve its service globally and maintain owner satisfaction. expand full story

tesla service Stories July 5, 2018

Norway is Tesla’s biggest market per capita and it shows no sign of slowing down. It gives us a glimpse at the potential future of other markets as they grow their own electric vehicle fleets.

Right now, it’s not a hopeful glimpse at the future in terms of service as several Norwegian Tesla owners report ridiculously long wait times and unreturned phone calls as Tesla’s service centers in Norway are overworked and low on parts.

Tesla says that it has already made improvements and customers should start to see a difference soon. expand full story

tesla service Stories March 26, 2018

Tesla has launched a new automotive training program with colleges called ‘Tesla START’ to train a new generation of electric car technicians to work on their vehicles. expand full story

tesla service Stories March 12, 2018

Tesla has been increasingly relying on its mobile service fleet to improve its coverage as its customer fleet is rapidly expanding.

The automaker even developed a new custom Model S mobile service vehicle in order to phase out the use of gas-powered vans in its service fleet and now we get a closer look at the vehicle. expand full story

tesla service Stories October 19, 2017

Tesla is about to come out with a new all-electric service vehicle based on the Model S and Model X vehicles, according to Jon McNeill, Tesla’s President of Global Sales and Services.

The new vehicles will be used to replace service vans – pictured above – in Tesla’s mobile service program as soon as next year, said the executive. expand full story

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