Tesla has launched a new automotive training program with colleges called ‘Tesla START’ to train a new generation of electric car technicians to work on their vehicles. expand full story
tesla service Stories March 26
tesla service Stories March 12
Tesla has been increasingly relying on its mobile service fleet to improve its coverage as its customer fleet is rapidly expanding.
The automaker even developed a new custom Model S mobile service vehicle in order to phase out the use of gas-powered vans in its service fleet and now we get a closer look at the vehicle. expand full story
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tesla service Stories October 19, 2017
Tesla is about to come out with a new all-electric service vehicle based on the Model S and Model X vehicles, according to Jon McNeill, Tesla’s President of Global Sales and Services.
The new vehicles will be used to replace service vans – pictured above – in Tesla’s mobile service program as soon as next year, said the executive. expand full story
tesla service Stories August 17, 2017
tesla service Stories March 11, 2017
In order to reassure Model 3 reservation holders that it’s going to be able to scale its service operations, Tesla announced last month that it is expanding its ‘Ranger’ program for mobile repairs at owner’s home or office.
We now learn that the program has been renamed ‘Tesla Mobile Service’ and it got a new look. expand full story
tesla service Stories March 10, 2017
We got a lot of reactions following our report yesterday on Tesla’s problem with long wait times for repairs and now Tesla President Jon McNeill himself is weighing in on the issue.
The executive says that they are “turning their efforts” to improving customers experience when it comes to “accident repairs in body shops” and plan to add a record number of 300 body shops to Tesla’s network in “the next few weeks”. expand full story
tesla service Stories March 9, 2017
Following recent reports of exceptionally long delays for vehicle repairs, we reached out to Tesla to get an explanation and the company acknowledged some issues with delays. They are actively working on improving repair time, according to a company representative.
But in the case of a recent highly-publicized third party repair, the company points a finger at multiple problems experienced at the body shop for the delays following an investigation. expand full story
tesla service Stories February 23, 2017
One of the main concerns of current and future Tesla owners is the company’s ability to scale its service operations after the Model 3 launch, which will add hundred of thousands of vehicles in Tesla’s global fleet.
The automaker is already having difficulties keeping up with service demand in some regions, but it has now announced a “reengineering and expansion” of its operations in order to prepare for Model 3. expand full story
tesla service Stories February 3, 2017
While electric vehicles, like Tesla’s, require less maintenance because they are equipped with fewer moving parts than their gasoline-powered counterparts, owners are often still better off with some service and inspections. EVs are still cars and inherently complex machines traveling in often less than ideal conditions. You still want to check your wheel alignment, access fluid and coolant levels, and look for potential parts needing replacements.
That’s why Tesla offers maintenance plans and today, they introduce a new one for the Model X and an updated one for the Model S. The new plans are more expensive than what Tesla was previously offering, but they also offer more services, including hardware improvements – not unlike Tesla’s included software upgrades. expand full story
tesla service Stories January 30, 2017
The “Right to Repair”, which primarily aims to force electronic manufacturers to sell replacement parts and make their diagnostic and service manuals available to independent repair shops and consumers, is gaining some traction.
It is currently only in place in Massachusetts, which is why it’s the only state where Tesla owners can register to access repair manuals, service documents, wiring diagrams, and part information, but Tesla President Jon McNeill now says that the automaker is working on opening the program. expand full story