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Can Tesla’s production ramp help solve service-part shortages by end of 2020?

In Tesla’s Q4 update on Wednesday, it shared some information on 2020 production plans. One tidbit from these plans is that the company expects to no longer be production-constrained at the end of the year.

If this happens, it could finally mean an end to parts shortages and logistical constraints that have affected Tesla’s service departments for quite some time now. Things have certainly been getting better, but it would be nice to see that stigma of the Tesla experience disappear.



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Tesla lets go of service employees in ‘restructuring’, says it’s still expanding headcount

Tesla start service

We were surprised to hear from sources that Tesla was letting go some employees in the service teams at several locations today because the automaker claims to be focusing on expanding its service coverage.

In response, Tesla told Electrek that they are still expanding service and the employees were let go in a ‘restructuring’ of the service department.

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Tesla is seriously working on service with auto issue detection, towing call/loaner, and stock parts

With all the news that came out of Tesla’s earnings this week, the automaker renewed effort to improve service might have gone under the radar.

Tesla is now seriously investing in service through several different efforts including, stocking parts, detecting issues and automatically calling a tow truck and service loaner, and more.

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Tesla’s difficult service situation in Norway is a scary glimpse at potential future in other markets, Tesla says it’s on it

Tesla start service

Norway is Tesla’s biggest market per capita and it shows no sign of slowing down. It gives us a glimpse at the potential future of other markets as they grow their own electric vehicle fleets.

Right now, it’s not a hopeful glimpse at the future in terms of service as several Norwegian Tesla owners report ridiculously long wait times and unreturned phone calls as Tesla’s service centers in Norway are overworked and low on parts.

Tesla says that it has already made improvements and customers should start to see a difference soon.

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Tesla is launching new all-electric service vehicles based on Model S and Model X next year

Tesla is about to come out with a new all-electric service vehicle based on the Model S and Model X vehicles, according to Jon McNeill, Tesla’s President of Global Sales and Services.

The new vehicles will be used to replace service vans – pictured above – in Tesla’s mobile service program as soon as next year, said the executive.

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Tesla’s Rangers get a new look, now called ‘Tesla Mobile Service’ – First Look

In order to reassure Model 3 reservation holders that it’s going to be able to scale its service operations, Tesla announced last month that it is expanding its ‘Ranger’ program for mobile repairs at owner’s home or office.

We now learn that the program has been renamed ‘Tesla Mobile Service’ and it got a new look.

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Tesla to ‘add 300 body shops to its network in the next few weeks’, says Tesla President

We got a lot of reactions following our report yesterday on Tesla’s problem with long wait times for repairs and now Tesla President Jon McNeill himself is weighing in on the issue.

The executive says that they are “turning their efforts” to improving customers experience when it comes to “accident repairs in body shops” and plan to add a record number of 300 body shops to Tesla’s network in “the next few weeks”.

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