After issues with its service centers in Norway and growing concerns in North America as its fleet grows rapidly with the Model 3, Tesla is announcing a series of new initiatives to improve its service globally and maintain owner satisfaction. expand full story
tesla service Stories July 22
tesla service Stories July 5
Norway is Tesla’s biggest market per capita and it shows no sign of slowing down. It gives us a glimpse at the potential future of other markets as they grow their own electric vehicle fleets.
Right now, it’s not a hopeful glimpse at the future in terms of service as several Norwegian Tesla owners report ridiculously long wait times and unreturned phone calls as Tesla’s service centers in Norway are overworked and low on parts.
Tesla says that it has already made improvements and customers should start to see a difference soon. expand full story
tesla service Stories March 26
Tesla has launched a new automotive training program with colleges called ‘Tesla START’ to train a new generation of electric car technicians to work on their vehicles. expand full story
tesla service Stories March 12
Tesla has been increasingly relying on its mobile service fleet to improve its coverage as its customer fleet is rapidly expanding.
The automaker even developed a new custom Model S mobile service vehicle in order to phase out the use of gas-powered vans in its service fleet and now we get a closer look at the vehicle. expand full story
tesla service Stories October 19, 2017
Tesla is about to come out with a new all-electric service vehicle based on the Model S and Model X vehicles, according to Jon McNeill, Tesla’s President of Global Sales and Services.
The new vehicles will be used to replace service vans – pictured above – in Tesla’s mobile service program as soon as next year, said the executive. expand full story
tesla service Stories August 17, 2017
tesla service Stories March 11, 2017
In order to reassure Model 3 reservation holders that it’s going to be able to scale its service operations, Tesla announced last month that it is expanding its ‘Ranger’ program for mobile repairs at owner’s home or office.
We now learn that the program has been renamed ‘Tesla Mobile Service’ and it got a new look. expand full story
tesla service Stories March 10, 2017
We got a lot of reactions following our report yesterday on Tesla’s problem with long wait times for repairs and now Tesla President Jon McNeill himself is weighing in on the issue.
The executive says that they are “turning their efforts” to improving customers experience when it comes to “accident repairs in body shops” and plan to add a record number of 300 body shops to Tesla’s network in “the next few weeks”. expand full story
tesla service Stories March 9, 2017
Following recent reports of exceptionally long delays for vehicle repairs, we reached out to Tesla to get an explanation and the company acknowledged some issues with delays. They are actively working on improving repair time, according to a company representative.
But in the case of a recent highly-publicized third party repair, the company points a finger at multiple problems experienced at the body shop for the delays following an investigation. expand full story
tesla service Stories February 23, 2017
One of the main concerns of current and future Tesla owners is the company’s ability to scale its service operations after the Model 3 launch, which will add hundred of thousands of vehicles in Tesla’s global fleet.
The automaker is already having difficulties keeping up with service demand in some regions, but it has now announced a “reengineering and expansion” of its operations in order to prepare for Model 3. expand full story