Tesla is launching a mobile app feature that let owners get live service status updates about their cars when they are in service.
Along with the announcement that Tesla is changing its entire sales strategy to go online-only, the automaker also announced a renewed focus on service:
“At the same time, we will be increasing our investment in the Tesla service system, with the goal of same-day, if not same-hour service, and with most service done by us coming to you, rather than you coming to us. Moreover, we guarantee service availability anywhere in any country in which we operate.”
Today, Tesla is pushing one of the first updates to improve the service experience.
Now owners in the US are going to get direct repair status on the mobile app when their cars are in service:
When the car is ready to be picked up, they get a direct notification through the mobile app.
Over the past year, Tesla has been announcing many new service efforts, including automatic issue detection, towing call/loaner, and stocking parts.
Tesla has been all talk when it comes to service lately – not a lot of delivering though. It’s nice to see some actual new services.
That said, notifications are nice, but if they only tell you that your service is being delayed it’s just as frustrating.
I just had a pretty bad Tesla service experience with my Model 3 this week. We had a flat on it and used Tesla’s roadside assistance.
They brought the car to Tesla Montreal. At first, they told me that it would take 5-10 days to get the tire.
That’s a long time to get a tire and they didn’t offer a loaner, but I said OK. 4 days later, they call me to tell me they actually cannot order the tire – a regular Michelin Performance winter tire.
It took them 4 days to figure out that they couldn’t order a tire. I wasn’t impressed to say the least.
While that’s not good service, I wouldn’t necessarily blame Tesla Montreal. I think the Model 3’s arrival has put a lot of pressure on Tesla’s service and they are overwhelmed. I blame Tesla for not allocating enough resources to service in general.
They keep saying they are prioritizing it but I’ve yet to see the results of this.
What about you? Let us know in the comment section below.
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