Tesla is starting to offer a “no-touch” service experience to work on cars without the owner having to be present or unlock the vehicle, which is done remotely and with a mobile technician. Expand Expanding Close
One fear of current Tesla owners, who have had to deal with long waits for certain service visits in the past, was that a huge influx of Model 3s would swamp service centers, causing even longer waits for basic service appointments. These are reasonable concerns, since Tesla has only ever delivered on the order of 100,000 cars a year so far, and are targeting 500,000 cars a year for the Model 3 once production gets up to snuff.
In anticipation of this, Tesla has been working to add significant service capacity this year. Today in Tesla’s Q4 earnings report, they gave us an update on their progress by noting that they have doubled service capacity over the course of the last year both through opening new locations and increasing productivity by 50% in existing locations. Most interestingly, Tesla noted that their Mobile Service trucks are already responsible for 30% of service jobs in North America.