tesla service

Tesla has been working on a new “self-diagnostic” feature in its app that the automaker runs when certain types of service appointments are requested.

Tesla is sending some of its employees who are not in service and are untrained to work on cars into service centers to fix vehicles. It looks like Tesla’s service issues are bigger than we thought.

Elon Musk says that Tesla is working on its service in North America and aiming for the majority of appointments to be same-day repairs.

Tesla has told staff that it is preparing a massive push to expand service capacity as it attempts to catch up to its rapid growth in sales.

In Tesla’s Q4 update on Wednesday, it shared some information on 2020 production plans. One tidbit from these plans is that the company expects to no longer be production-constrained at the end of the year.

If this happens, it could finally mean an end to parts shortages and logistical constraints that have affected Tesla’s service departments for quite some time now. Things have certainly been getting better, but it would be nice to see that stigma of the Tesla experience disappear.

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CEO Elon Musk says that Tesla is now expanding its service presence and capacity at “max speed” as the global fleet is rapidly growing.
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Tesla announced that it opened more than 30 new service centers over the last few months as the automaker believes service centers to be one of the main demand drivers.
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Tesla announced today that it is starting to do some of its own bodywork at service centers and with its mobile service technicians in order to reduce repair times.
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We were surprised to hear from sources that Tesla was letting go some employees in the service teams at several locations today because the automaker claims to be focusing on expanding its service coverage.

In response, Tesla told Electrek that they are still expanding service and the employees were let go in a ‘restructuring’ of the service department.
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Tesla is launching a mobile app feature that let owners get live service status updates about their cars when they are in service.
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With all the news that came out of Tesla’s earnings this week, the automaker renewed effort to improve service might have gone under the radar.

Tesla is now seriously investing in service through several different efforts including, stocking parts, detecting issues and automatically calling a tow truck and service loaner, and more.
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With its rapidly growing fleet, Tesla is going to have to handle a much higher volume of service requests and it’s turning to its mobile app to help.
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Elon Musk says that he reviewed Tesla’s service locations in North America and he realized that there are some major gaps, which he admits is a ‘foolish oversight’.

In order to remedy the situation, the CEO announced a major expansion of Tesla’s service coverage.
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After issues with its service centers in Norway and growing concerns in North America as its fleet grows rapidly with the Model 3, Tesla is announcing a series of new initiatives to improve its service globally and maintain owner satisfaction.
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Norway is Tesla’s biggest market per capita and it shows no sign of slowing down. It gives us a glimpse at the potential future of other markets as they grow their own electric vehicle fleets.

Right now, it’s not a hopeful glimpse at the future in terms of service as several Norwegian Tesla owners report ridiculously long wait times and unreturned phone calls as Tesla’s service centers in Norway are overworked and low on parts.

Tesla says that it has already made improvements and customers should start to see a difference soon.
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Tesla has launched a new automotive training program with colleges called ‘Tesla START’ to train a new generation of electric car technicians to work on their vehicles.
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Tesla has been increasingly relying on its mobile service fleet to improve its coverage as its customer fleet is rapidly expanding.

The automaker even developed a new custom Model S mobile service vehicle in order to phase out the use of gas-powered vans in its service fleet and now we get a closer look at the vehicle.
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Tesla is about to come out with a new all-electric service vehicle based on the Model S and Model X vehicles, according to Jon McNeill, Tesla’s President of Global Sales and Services.

The new vehicles will be used to replace service vans – pictured above – in Tesla’s mobile service program as soon as next year, said the executive.
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Last month, Tesla announced a new plan to triple its service capacity. At the core of the plan is a major expansion of its mobile service fleet with 350 new service vans (they currently have over 130 vans on the road).

We now get a glimpse of what Tesla’s mobile service can do.
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In order to reassure Model 3 reservation holders that it’s going to be able to scale its service operations, Tesla announced last month that it is expanding its ‘Ranger’ program for mobile repairs at owner’s home or office.

We now learn that the program has been renamed ‘Tesla Mobile Service’ and it got a new look.
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We got a lot of reactions following our report yesterday on Tesla’s problem with long wait times for repairs and now Tesla President Jon McNeill himself is weighing in on the issue.

The executive says that they are “turning their efforts” to improving customers experience when it comes to “accident repairs in body shops” and plan to add a record number of 300 body shops to Tesla’s network in “the next few weeks”.
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