If you have a problem accessing data in your Model S or X or connecting to your vehicle via Tesla’s app today, it’s because Tesla is experiencing problems with its network, which is down or spotty across the US today. We are told that the issue has been made a “top priority’ at Tesla and that it is “currently being fixed”.
Tesla is using AT&T’s network to keep its fleet of vehicles connected in the US. We contacted both Tesla and AT&T for comments on the problem. We will update if we get a clear answer.
Sources familiar with the matter believe the problem might be on “AT&T’s side”. Tesla’s connection in other markets where AT&T is not the network provider are not experiencing any issue right now.
We were told the problem has been made a “top priority’ at Tesla and that it is “currently being fixed”.
Access to internet through 3G or LTE networks is fairly important in a Tesla since it powers the onboard map and navigation systems, some of the media services and the connection with the Tesla app for monitoring the vehicle.
While Autopilot features can be used with only inputs from the vehicle’s sensors, the system also downloads high-precision map tiles of the area to use for better positioning the vehicle, which is not possible without access to the network.
Hopefully, the system will be back up soon.
Update: As Philippe Marseille pointed out in the comment section below, Tesla owners in Canada are also affected since they are using AT&T Sim Cards roaming on Canadian carrier networks.
Update 2: The network should now be operational: