Tesla’s fleet network connection, which is an increasingly important feature for owners, is currently down fleet-wide.
We contacted Tesla for more information and will update this post once we get more information.
Update: a Tesla spokesperson said that they are “working to resolve the issue.” Update 9:00OM ET: it is now fixed.
Tesla’s network has been down for prolonged periods of times before.
Back in 2016, the system was down for almost a full day when owners could get an internet connection, which enables features like remote data, music streaming, traffic data for navigation, and also works with Autopilot.
At the time, Tesla said that the problem was with AT&T’s network, which is Tesla’s internet broadband supplier in North America.
Today, Electrek has received several reports from owners about their connection not working since about 3:30PM ET. The problem appears to be on Tesla’s side with the app and its fleet network since internet features inside the car appear to still work.
My own car is also not connecting nor anyone’s Tesla on the Electrek team (owners worldwide are reporting the same issue):
The internet connection and access to the Tesla app is also more important for Model 3 owners who often use it as their main way to unlock and start their car.
During the last internet connection shutdown, Tesla said that Model 3 owners should still be able to use their phone as a key if they stay signed into their Tesla account.
Along with the fleet’s internet connection, Tesla’s website is also down at the moment.
Update 6:52PM ET: the website is slowly getting back up, but the app is still down. While the system is down, Tesla apparently started pushing a new update: Tesla is rolling out extra layer of security with ‘improved cryptography’ and optional ‘PIN to Drive’ feature
Update 9:00PM ET: The problem now appears to be fixed.