tesla service

The “Right to Repair”, which primarily aims to force electronic manufacturers to sell replacement parts and make their diagnostic and service manuals available to independent repair shops and consumers, is gaining some traction.

It is currently only in place in Massachusetts, which is why it’s the only state where Tesla owners can register to access repair manuals, service documents, wiring diagrams, and part information, but Tesla President Jon McNeill now says that the automaker is working on opening the program.
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Good news for the people of Indiana? Tesla has signed a lease for the first full blown service center to open in Indianapolis that would complement their lone store at Fashion Mall. While having some leased space in Zionsville for service is certainly good news to local owners, there’s also a bad news.

Tesla could face yet another potential roadblock from a bill proposed by the state government that would effectively disallow them from selling any further.

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Last month, we reported on Tesla Motors Club member Troy doing some great data collecting on Supercharger concentration. His report looked into Supercharger coverage per market versus the number of Tesla vehicles in the same markets.

The report was a way to better understand Supercharger coverage ahead of the important increase of Tesla’s fleet of vehicles with the upcoming Model 3. Aside for Superchargers, the other main concern with the imminent increase is service.

Now Troy published a similar report, but for service center concentration per market.
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We recently reported that Tesla is not able to meet the demand for service in Denmark after deliveries surged following the phasing out of its tax break for electric vehicles by the end of 2015. While not great for EVs in the mid to long-term, it propelled Tesla’s Model S to become the best-selling vehicle in the country at the end of the year.

Tesla’s sales in Denmark have since virtually vanished, but the thousands of vehicles still need to be serviced. Now Tesla is having difficulty keeping up and former employees decided to set up shop in order to independently service owners, but they report facing roadblocks from Tesla.
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Tesla’s reliability improvements have been helping capacity needs at its service centers, but the recent increase in Model X deliveries added a strain on the workload. A lot of early units need some tuning, which in turn require to free up service hours at Tesla service centers in order to fulfill regular service appointments to perform repairs.

Some Tesla owners are complaining about weeks or sometimes even months of wait time. Jon McNeil, Tesla President, said that he is aware of the issue, which he referred to as a “challenge”, and that Tesla introduced ‘fast lanes’ at service centers to “address minor issues in an expedited way.”
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The Tesla owners community in Portugal held their first meeting this weekend and published a video to make a plea to Tesla to open a service center and store in the country. The owners gathered in Lisbon, from where Tesla drivers have to travel 750 miles (1,200 km) to service their vehicles to the nearest Tesla Service Center.
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