Kenny Handkammer

Tesla’s reliability improvements have been helping capacity needs at its service centers, but the recent increase in Model X deliveries added a strain on the workload. A lot of early units need some tuning, which in turn require to free up service hours at Tesla service centers in order to fulfill regular service appointments to perform repairs.

Some Tesla owners are complaining about weeks or sometimes even months of wait time. Jon McNeil, Tesla President, said that he is aware of the issue, which he referred to as a “challenge”, and that Tesla introduced ‘fast lanes’ at service centers to “address minor issues in an expedited way.”
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